Returns for a refund or for a Replacement are handled by Snowtana.com.
Please email a request to return, refund or replace a product with a description of the problem.  
Be sure to include the Order Number and the Pay Pal Reciept Number that was provided.

If you have any problems please contact Snowtana.com from our
contacts page on our home site or from the email listed below.
sales@snowtana.com. 
1-406-788-2399